Negotiating and Managing Conflict with Owners and Tenants
CPD Elective Course - Property Management Focus
Course Overview
An important part of maintaining good relationships between owners and tenants is the ability to communicate well, negotiate fairly and act as a mediator in negotiations between them, and resolve or head off disputes and conflict. Such skills may be necessary when negotiating the rental terms at the beginning of a tenancy, resolving property maintenance, inspection, or other issues during a tenancy, or returning the bond at the end of a tenancy.
Content
Questioning and listening techniques
The interview and negotiation setting
Negotiation process
Dealing with an aggressive negotiator
Stages of conflict
Analysing and evaluating areas of dispute
Dispute resolution
Preventing disputes
Modes of Learning available
Face to Face
Correspondence
Online (not interactive)
Certification and Elective Compulsory Points
A certificate of attendance will be provided
Accrues 7 elective CPD points. REBA approval no: RL112
Refund Policy
Participants who enrol and withdraw from this course prior to its commencement may be entitled to a part refund. Refunds are provided on a sliding scale based on the amount of notice you give. For full details, please refer to REIWA's refund policy
