Appeals Policy Statement
REIWA Learning acknowledges that candidates have the right to appeal an assessment decision, where they feel they have appropriate grounds.  

REIWA Learning will ensure that clients have access to a fair and equitable process for lodging an appeal regarding an assessment decision. 

REIWA Learning will ensure that these processes incorporate the fair and equitable handling of the appeal. 

In doing so, REIWA Learning will:

• have written procedures in place for collecting and dealing with appeal in a constructive and timely manner;
• ensure that these procedures are communicated to all staff, consultants and clients;
• ensure that all necessary procedures, relevant documentation and resources are in place to enable clients to submit an appeal;
• ensure that each appeal and its outcome is recorded in writing;
• ensure that each appeal is heard by an independent person or panel; and
• ensure that each person has the opportunity to formally present his or her case;
• ensure each person is given a written statement of the appeal outcomes, including reasons for the decision.

Policy Principles
The following principles underpin this policy.

• REIWA Learning ensures that participants have access to a fair and equitable process for dealing with appeals against assessment decisions and provides an avenue for participants to appeal against decisions, which affects the participant’s progress.  An appeals and reassessment process is an integral part of all training and assessment pathways leading to a nationally recognised qualification or Statement of Attainment under the Australian Qualifications Framework (AQF), in accordance with the Australian Quality Training Framework (AQTF). 
• Participants have the right to lodge an appeal against an assessment decision if they feel they were unfairly treated or dealt with during an assessment and where they feel the assessment decision is incorrect and they have grounds for an appeal.
• Every effort is made to settle the appeal to both the appellant’s and REIWA Learning’s satisfaction.  Should this not be possible then a suitably qualified independent assessor from another organisation will be asked to make an independent assessment. 
• REIWA Learning does not charge a fee for the lodgement and first review of an appeal by a REIWA Learning employee for making a first ruling. 
• Should an appeal be deemed unsuccessful at first review and ruling by a REIWA Learning employee, and the appeal is progressed through to an independent assessor (external to the organisation), REIWA Learning will bare the costs.
• Every effort is made by REIWA Learning to resolve appeals in a timely manner.
• REIWA Learning will attempt to resolve appeals on an individual case basis, as they arise.
• All appeals will be treated with confidentiality and will in no way be detrimental to the person.
• All appeals must be lodged within 14 days of the date of the assessment result notification to the candidate.

Grounds of Appeal
Valid grounds for an appeal against an assessment decision (where the candidate feels the assessment decision is incorrect) could include the following:

• The judgement as to whether competency has been achieved and demonstrated was made incorrectly,
• The judgement was not made in accordance with the Assessment Plan. Alleged bias of the assessor;
• Alleged competence of the assessor;
• Alleged wrong advice from the assessor regarding the assessment process;
• Alleged inappropriate assessment process for the particular competency;

Appeal Outcomes
Appeal outcomes may include:

• Appeal is upheld
• Appeal is rejected
• Candidate is recommended for re-assessment at no fee.
  

How to lodge an appeal
Please contact REIWA Learning on 08 9388 8155 and ask to speak to the Course Coordinator of your course.