COMPLAINTS & GRIEVANCES
All students have the right to express a concern or problem they may be experiencing when undergoing training at REIWA Learning. A full and detailed Customer Complaints and Grievance Policy is available on request.
Types of Complaints
A complaint/grievance may be made against, but is not limited to, the following areas:
- Environment and Facilities - where there is a breakdown in facilities offered by or at REIWA Learning or the facilities are felt to be lacking or inappropriate.
- Training and Assessment Materials - where training and assessment materials and/ or resources are thought to be inappropriate.
- Curriculum / Information - where information provided, be it written or verbal, is thought to be inappropriate or incorrect.
- Services - where training and assessment services offered or provided are thought to be inappropriate services.
- Direct Discrimination when a person(s) is treated unfairly, unequally or harassed on the basis of a characteristic or a presumed characteristic relating to person's sex; sexuality, pregnancy, marital status, race, disability or age.
- Indirect discrimination when a requirement (written or unwritten rules, traditions, practices, procedures or structures) which is the same for everyone, has an unequal or disproportionate effect or result on particular groups of people.
- Victimisation - if a person(s) treats another less favourably because they have:
lodged an informal/formal complaint of discrimination or harassment
provided evidence or information about a compliant
reasonably maintained their right or the right of another person to lodge a compliant
acted on their rights provided by the Equal Opportunity Act
Victimisation may constitute verbal abuse, deliberate isolation by other students or employees, denial of promotional or training opportunities or any other detriment. While the legislation provides protection against victimisation the REIWA is responsible, through its manager, for acting to ensure that it does not occur.
- Privacy Breach - relating to the collection, storage, and access to collection, use and disclosure of personal information.
- Personal behaviours and conflict - where an individuals behaviour is considered to be inappropriate or causing disruption or conflict.
Click here to obtain a copy of the Customer complaints and grievances lodgement form.
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